Login Help

Need assistance accessing My Loyola? Whether you are a student, parent, faculty or staff member, coach, alumnus, or prospective family, this page provides login instructions, account setup information, and troubleshooting resources to help you access the tools and information you need.

All users are required to log in to My Loyola using a Blackbaud ID (BBID). Your username will be the email address associated with your account. Please note that each account must have a unique email address—family members cannot share the same email address for their My Loyola accounts.

If you are experiencing difficulties signing in, review the guidance below for your specific user group, including account setup, password resets, account activation, and common login issues.

If you continue to experience issues, please contact webhelp@loy.org. Please note that this email account is monitored during school hours only. A member of our team will review your message and respond as soon as possible.

Students

Current Students:
Current Loyola Academy students use their Loyola Academy email address and Google credentials to log in to My Loyola. These accounts are managed through Google Workspace. Students may change their passwords through their Loyola Gmail account. If you have forgotten your Google credentials, please visit the Technology Office during school hours.

On the My Loyola login screen, enter your Loyola Academy email address and click Next. If you are already logged in to your Loyola Google account, you will be automatically signed in through single sign-on. If not, select Sign in with Google and enter your Loyola Google password.

Incoming Students:
Students who have been accepted to Loyola Academy for the upcoming school year will receive instructions for activating their Rambler email account in early June.

Candidates or Prospective Students:
Students who have not yet been accepted for admission do not receive My Loyola login credentials. Parents and guardians of candidates have their own login credentials.

Faculty and Staff

Current Faculty and Staff Current faculty and staff members use their Loyola Academy email address and Google credentials to log in to My Loyola. These accounts are managed through Google Workspace. Passwords may be changed through their Loyola Gmail account. If you have forgotten your Google credentials, please visit the Technology Office during school hours.

On the My Loyola login screen, enter your Loyola Academy email address and click Next. If you are already logged in to your Loyola Google account, you will be automatically signed in through single sign-on. If not, select Sign in with Google and enter your Loyola Google password.

Coaches:
Head coaches use their Loyola Academy email address and Google credentials to log in to My Loyola. These accounts are managed through Google Workspace. Passwords may be changed through their Loyola Gmail account. If you have forgotten your Google credentials, please visit the Technology Office during school hours.

On the My Loyola login screen, enter your Loyola Academy email address and click Next. If you are already logged in to your Loyola Google account, you will be automatically signed in through single sign-on. If not, select Sign in with Google and enter your Loyola Google password.

Parents/Guardians

Current Parents/Guardians:
Each parent or guardian of a current student has an individual My Loyola account. Enter your email address and click Next, then enter your password or select Sign in with Google or Sign in with Apple, depending on the authentication method you chose when setting up your account.

If you have forgotten your password, please review the Troubleshooting section below.

Parent/Guardian of Incoming Student:
If both parents or guardians were included on the student's application with unique email addresses, each will have an individual My Loyola account.

Enter your email address and click Next, then enter your password or select Sign in with Google, Apple, Microsoft, or Facebook, depending on the authentication method you chose when setting up your account.

If you already have a Blackbaud ID (BBID) through another school, use those same credentials. Do not create a new account. Additional information is available in the Troubleshooting section below.

Parent/Guardian of Candidate or Prospective Students (Inquiry Form Already Completed):

The parent or guardian who completed the Inquiry Form will receive access to My Loyola once the Inquiry Form has been reviewed and processed by Loyola Academy. Please note that Inquiry Forms are processed during school hours, and most are reviewed within one school day.

If you have a student at another school that uses Blackbaud ID (BBID), you may use the same credentials to access both accounts. Be sure to use the same email address associated with your existing BBID account.

To access your account, visit goramblers.org, click My Loyola, enter your email address, and click Next. Then enter your password or select Sign in with Google, Apple, Microsoft, or Facebook depending on the authentication method you chose.

If you have not yet completed your BBID registration, enter your email address and click Next to begin the account setup process. If you already have a BBID account through another school, do not create a new account.

Parent/Guardian of Candidate or Prospective Student (Inquiry Form Not Completed): 
To create a My Loyola account, you must first complete an Inquiry Form.

Please note that access to My Loyola cannot be granted until your Inquiry Form has been reviewed and processed by Loyola Academy. Inquiry Forms are processed during school hours, and most are reviewed within one school day.

If you have a student at another school that uses Blackbaud ID (BBID), be sure to use the same email address associated with your existing BBID account.

Once your Inquiry Form has been processed, you may proceed with setting up your My Loyola account by following the instructions in the section above.

Alumni
All Loyola Academy alumni have a My Loyola account. If you have not accessed your account within the past year, please contact webhelp@loy.org to reactivate your account.

 

Troubleshooting

The troubleshooting resources below can help resolve many common issues. Select the topic that best matches your situation for guidance and additional support resources.

Forgotten Password

If you elected to Sign in with Google, Sign in with Apple, Sign in with Microsoft, or Sign in with Facebook, your password is managed by that provider. To reset your password, please visit the appropriate service and follow their password recovery process.

If you created your own Blackbaud ID (BBID) password, select the Forgot password? link on the My Loyola sign-in page to request a password reset email. Click here for additional instructions. 

If you do not receive the password reset email from Blackbaud, please check your spam or junk folder. 

Additional information on resetting your password is available here.

Please note that Loyola Academy is unable to reset BBID passwords on your behalf.

Resetting My Password Through BBID
Additional information on resetting your password is available here.
Login Disabled or Deactivated Account
For security reasons, all accounts are deactivated after one year of non-use. If you receive an error message when trying to log in to your account, please contact webhelp@loy.org to reactivate your account. Please be aware, this email address is monitored during school hours only.
Login with Apple Not Working

During the sign-up phase, users must select Share my email to ensure they can log in to My Loyola. Users who select the Hide my email option or do not proactively change the selection to Share my email will lose access to certain solutions or systems. This occurs because, when Hide my email is selected, a new Blackbaud ID (BBID) is created using the Apple-generated hidden email address (which typically ends with @privaterelay.appleid.com). This hidden email address is not associated with the organization or the user's permissions/access to their products, preventing the user from accessing their systems.

As a result, the user ends up with two Blackbaud IDs: one under their original email address and one under the @privaterelay.appleid.com email address. Information on resolving this issue is available here.

Parent Has BBID Credentials Through Another School
Blackbaud allows parents to use the same Blackbaud ID for multiple schools. If you have already set up a BBID account through your child's grade school, when accessing the sign up page do not create a new account — scroll to the bottom and click the Already have an account? Sign in link.
Shared Device and Private Browser

If you are using a shared device, make sure that no one else is already signed in using their own BBID account. If that is the case, sign out of BBID and clear the cache/history on the browser you are using or use a different browser.

You can also try to login using a private or incognito browser. Information is available below based on browser:

Clearing Cache and Cookies

When troubleshooting internet browsing issues, clearing cache and cookies is a crucial first step. The browser cache is a tool that helps speed up page loading times. However, it can sometimes present problems when websites are updated and developed. This occurs because the files saved in the cache may conflict with what is actually coded into the website. Clearing cache and cookies ensures that any issues you encounter are not due to inconsistencies caused by using different browsers, but rather something wrong with the website itself.

Information based on browser:

Failed Login Attempts
If you elected to choose your own password and enter the wrong password more than five times, the system will automatically prompt you to reset your password.
Need to Change Your Login Email Address

You can easily change your email address associated with your Blackbaud ID account. Please click here for more information.

Note, changing your login email address DOES NOT change your email address for communication purposes. Please complete the Profile Update Form to make any profile changes.